Ordinary household goods
Eligible clothing, books, shoes and daily items may begin with standard-goods review, subject to final carton and route conditions.
UK SHIPPING RULES
Shipping to the UK: avoid refusal and surcharge risks before dispatch
Confirm goods attributes, suitable cartons, dimensions, declaration information, the complete UK postcode and delivery conditions before a route is arranged.
GOODS CATEGORIES
Identify which category the shipment belongs to
Sensitive-goods attributes
Food, cosmetics, liquids, batteries, medicine and some brands need actual product, capacity, quantity and packing review.
Restricted or high-risk goods
Flammable, explosive, pressurised, illegal, unclear, loose-powder or otherwise restricted goods should not be sent without explicit route confirmation.
PACKING AND SIZE
Cartons and dimensions can trigger handling conditions
| Issue | Why it matters | What to do |
|---|---|---|
| Irregular or weak cartons | They can be unsuitable for service handling or affect dimensional measurement. | Use a regular, protective outer carton and disclose special packing. |
| Oversize or overweight pieces | They can require splitting, another route or extra handling. | Give finished dimensions, actual weight and the longest sides before booking. |
| Wooden frames or crates | They are not a universal solution and can create route, handling or delivery requirements. | Confirm packing requirements before building a frame or crate. |
| Fragile or large goods | Protection, access and unloading can affect final delivery. | Provide photos, packing plan, delivery-site access and unloading needs. |
POSTCODE AND DELIVERY
City name cannot replace the complete UK postcode
The full postcode helps assess route coverage, remote-area or island restrictions, access and final delivery. It must be paired with recipient name, phone, street, unit or room, and any building rules.
Address accuracy
Use the real recipient name, reachable phone number and complete address. Missing unit or postcode information can prevent delivery.
Property rules
Residences, flats, student accommodation and businesses may require appointments, parcel-room details, dock access or receiving-hour confirmation.
Accurate declaration
Describe goods, value and quantity truthfully. Incorrect classification or under-declaration can create clearance, return and claim problems.
SHIPPING RULES FAQ
Common questions about UK shipping rules
Can I send food or cosmetics as ordinary goods?
No. They require product-specific review of ingredients, capacity, quantity, packing and the selected service.
Why do you need carton dimensions?
Dimensions determine dimensional weight and oversize conditions. Product-page or estimated dimensions are not final freight data.
Can the city name be used instead of a postcode?
No. The full postcode is needed for final delivery coverage and potential remote, island or access conditions.
Confirm goods, carton and UK postcode before dispatch
This is the practical way to avoid a route mismatch, refusal or avoidable final adjustment.